Orthopaedic Surgeon | Foot, Ankle, & Knee Specialist

  Monday to Friday 9am to 5pm
      (08) 7099 0188

Privacy


Dr. Mike Smith is acutely aware of the importance of privacy. All use of your personal information is kept to the absolute minimum that is required to provide you with the best quality health care.

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

 

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our surgical and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

 

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes.

 

What personal information do we collect?

The information we will collect about you includes:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.
Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

 

How do we collect your personal information?

Our practice will collect your personal information:

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  1. During the course of providing medical services, we may collect further personal information.
  1. We may also collect your personal information when you visit our website, send us an email, telephone us, make an online appointment or communicate with us using social media.
  1. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).

 

Who do we share your personal information with?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

 

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms.

This may take the form of paper or electronic records, as well as imaging that was obtained in the process of providing you with healthcare (such as xrays, a CT scan, or an MRI scan)

Our practice stores all personal information securely.

 

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and contact Dr. Smith’s administrative staff.  You Will receive a response within a short period of time.

Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to Dr. Smith’s administrative staff.

 

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.

 

Privacy and our website

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

By Subscribing to our email database you consent to receiving emails from Dr. Smith’s practice regarding the latest in Orthopaedic Surgery. You are able to “unsubscribe” from this newsletter by following the link on bottom of the email.

Dr. Mike Smith and his staff can be contacted by one of the methods outlined below. If requested, all new patients will be reviewed within one week of booking an appointment. We look forward to assisting you!

  • Patient Contact Form

​Urgent Referrals & Emergencies

Email Referral

Feel free to email your referral to our friendly staff who will promptly book an appointment.

Email
Online Referral

Refer a patient using our secure online patient referral portal here.

Online Referral
Phone Referral

Contact our friendly staff directly on
08 7099 0188

Phone
Fax Referral

Please fax your referral to 08 7099 0171. Dr. Smith's rooms will contact your patient within 24 hours, with an appointment time.

Fax